Support Center
Get answers to common questions or reach out to our support team.
To Get Help Fast, Include:
- •Your account email address (login email)
- •Incident ID or request ID (if applicable)
- •Timestamp when the issue occurred
- •Clear description of what happened
- •Screenshot (if applicable)
Typical response time: Within 1 business day. This is not a guarantee, but our goal.
Phone Support
Coming soon for Starter+ plans
In the meantime, email us at support@clearhousehq.com
Live Chat
Quick answers for urgent questions
Coming SoonNote: Email aliases (business@, legal@) are being activated. If a message bounces, please use support@clearhousehq.com.
Frequently Asked Questions
How do I upload evidence?
▼
Navigate to an incident from your dashboard, click "Upload Evidence" in the Evidence Files section, select a file (PDF, JPG, PNG, DOC, DOCX, or TXT), and click Upload. Files up to 10MB are supported.
What file types are supported?
▼
We support PDF, JPG, JPEG, PNG, DOC, DOCX, and TXT files. Each file can be up to 10MB. For larger documents, split them into multiple files.
How does court bundle generation work?
▼
Enter the state abbreviation (e.g., CA, TX, NY) and click "Generate Court Bundle". Our system will compile your incident details and evidence into a legal-ready PDF. This typically takes 30-60 seconds.
Can I generate bundles for multiple states?
▼
Yes, you can generate separate bundles for each state where you need legal documentation. Each bundle is customized with the appropriate state-specific information.
How do I download a generated bundle?
▼
Once your court bundle is generated, click the "Download PDF" button in the Court Bundle section. The PDF will download to your device.
Is my data encrypted?
▼
Yes, all data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We also maintain SOC 2 Type II certification for security and compliance.
How often are backups made?
▼
Your data is backed up automatically and continuously. In the rare event of data loss, we can restore your information within hours.
Can multiple team members access the same incidents?
▼
Yes, Professional and Enterprise plans support multi-user collaboration. Invite team members from your account settings and assign roles.
Additional Resources
Check system status for service updates and maintenance notifications.