Frequently Asked Questions

ClearHouseHQ is a property-defense legal-ops platform for organizing incident records, evidence, and attorney-ready bundle outputs.

Current paid pilot operations are Illinois-first.

The pilot is designed for independent landlords and small operators handling active incident workflows.

Most users can start incident intake in minutes after signup and basic setup. You can return later to complete additional details and evidence.

Yes. ClearHouseHQ flags known Illinois compliance issues including service method requirements for Cook County, RLTO versus Cook County RTLO jurisdiction, partial payment timing risk, and HCV concurrent notice obligations. These are documentation-level flags — not legal advice.

Yes. ClearHouseHQ supports unauthorized occupant and non-payment incidents. Illinois law requires personal or substituted service for unauthorized occupant notices — not certified mail or posting. ClearHouseHQ validates your service method as part of the documentation review.

No. Pilot pricing is one-time per incident.

The public pilot stack is one-time per incident: Core Incident Record is $97, Core + Partner Handoff Prep is $146 ($97 + $49 add-on), Core + Guided Setup is $294 ($97 + $197 add-on), and the Complete Pilot Experience is $343 (Core + Guided Setup + Partner Handoff Prep).

Guided Setup is a $197 add-on to the $97 Core Incident Record (Core + Guided Setup is $294). It is a product-support walkthrough that helps you complete your incident record and packet faster, with structured review of gaps and missing items. It is product support, not legal advice.

Partner Handoff Prep is a $49 add-on to the $97 Core Incident Record (Core + Partner Handoff Prep is $146). It formats your packet for cleaner partner review (attorney, paralegal, adjuster, property manager). It does not match, refer, or recommend a specific attorney and does not promise the partner will accept the case.

Yes. If you started with the Core Incident Record and later want extra support, you can add Guided Setup or Partner Handoff Prep as an add-on purchase.

After payment confirmation, return to ClearHouseHQ and complete incident intake plus required evidence so delivery processing can begin.

If within seven days of purchase you are not satisfied with the clarity of your organized incident record and handoff-ready packet, email support@clearhousehq.com with your incident ID and a brief description. We refund your one-time purchase in full. The 7-day clock starts at the time of successful purchase.

Every pilot offer delivers an organized incident record and a handoff-ready packet after required inputs are complete. Guided Setup adds a product-support walkthrough. Partner Handoff Prep adds formatting review for cleaner partner review.

The delivery clock starts after required inputs are complete (incident intake plus required evidence), not at payment time.

Required inputs are completed incident intake plus all required evidence uploads confirmed received.

Open your incident detail page, use the evidence upload section, and upload the supporting files tied to that incident.

Supported uploads include PDF, JPG, JPEG, PNG, DOC, DOCX, and TXT.

From the incident detail page, choose Generate Court Bundle to compile your incident details and evidence into the current handoff package output.

After generation completes on the incident detail page, use the bundle download action in the Court Bundle section.

Current paid pilot operations are Illinois-first. Contact support@clearhousehq.com so we can confirm current availability before you proceed.

No. ClearHouseHQ organizes records and produces handoff-ready materials. Filing actions and legal strategy decisions are handled by you and your attorney.

Yes. Secure share-link flow supports external collaborator review and updates.

Not by default. Access is limited to authenticated users in your context and explicitly shared collaborator links where enabled.

Yes. Request-state transitions are tracked to support handoff continuity.

Use support@clearhousehq.com for pilot support questions. This is the primary pilot support channel.

Use support@clearhousehq.com as the primary pilot inbox. Secondary aliases may exist, but public support should not depend on them unless operations confirms they are active.

Include account email, incident ID when available, timestamp of the issue, and a short description of what happened.

Support aims to respond within one business day for pilot requests.

Yes. Standard transport and storage protections are applied to incident and account data.

Access is controlled through authenticated user access and explicit share-link workflows for collaboration.

No. ClearHouseHQ is a document-preparation and workflow platform, not a law firm. It is not legal advice or legal representation.

Attorney review is recommended before filing or service actions.

No. Some product lanes remain intentionally frozen while pilot operations focus on the proven wedge.

No. ClearHouseHQ is a documentation and compliance-flagging tool, not a law firm. It organizes your records, flags known Illinois procedural requirements, and produces attorney-ready output. For legal strategy and representation, consult a licensed Illinois attorney.