Frequently Asked Questions
Canonical pilot answers for scope, pricing, delivery, collaboration, and support.
This pilot is Illinois-first and ClearHouseHQ is a document-preparation and workflow platform, not legal advice or legal representation.
Product Scope
What is ClearHouseHQ?v
ClearHouseHQ is a property-defense legal-ops platform for organizing incident records, evidence, and attorney-ready bundle outputs.
Which geography is supported right now?v
Current paid pilot operations are Illinois-first.
Who is the pilot for?v
The pilot is designed for independent landlords and small operators handling active incident workflows.
How quickly can I get started after signup?v
Most users can start incident intake in minutes after signup and basic setup. You can return later to complete additional details and evidence.
Pricing And Payment
Is this a subscription?v
No. Pilot pricing is one-time per incident.
What are the current pilot packages?v
Starter is $79, Attorney-Ready is $149, and Priority is $249.
Can I move to a different package later?v
Yes. If your incident needs higher urgency or expanded handoff support, you can purchase the higher package.
Where do I go after checkout?v
After payment confirmation, return to ClearHouseHQ and complete incident intake plus required evidence so delivery processing can begin.
What if delivery misses the guarantee window?v
Pilot offer terms include a refund guarantee if the complete attorney-ready package is not delivered within the guaranteed window after required inputs are confirmed complete.
Delivery And SLA
What is included in delivery timing?v
Baseline delivery target is 72 hours after required inputs are submitted. Priority targets 48 hours.
When does the delivery clock start?v
The delivery clock starts after required inputs are complete (incident intake plus required evidence), not at payment time.
What counts as required inputs?v
Required inputs are completed incident intake plus all required evidence uploads confirmed received.
Incident And Evidence
How do I upload evidence?v
Open your incident detail page, use the evidence upload section, and upload the supporting files tied to that incident.
What file types are supported?v
Supported uploads include PDF, JPG, JPEG, PNG, DOC, DOCX, and TXT.
How does court bundle generation work?v
From the incident detail page, choose Generate Court Bundle to compile your incident details and evidence into the current handoff package output.
How do I download a generated bundle?v
After generation completes on the incident detail page, use the bundle download action in the Court Bundle section.
What if I need support outside Illinois?v
Current paid pilot operations are Illinois-first. Contact support@clearhousehq.com so we can confirm current availability before you proceed.
Will ClearHouseHQ file in court for me automatically?v
No. ClearHouseHQ organizes records and produces handoff-ready materials. Filing actions and legal strategy decisions are handled by you and your attorney.
Attorney Handoff
Can I share incident context with an attorney or collaborator?v
Yes. Secure share-link flow supports external collaborator review and updates.
Can tenants see my incident data?v
Not by default. Access is limited to authenticated users in your context and explicitly shared collaborator links where enabled.
Is collaboration state tracked?v
Yes. Request-state transitions are tracked to support handoff continuity.
Support
How do I contact support?v
Use support@clearhousehq.com for pilot support questions. This is the primary pilot support channel.
Can I rely on business, legal, or security aliases?v
Use support@clearhousehq.com as the primary pilot inbox. Secondary aliases may exist, but public support should not depend on them unless operations confirms they are active.
What should I include in a support request?v
Include account email, incident ID when available, timestamp of the issue, and a short description of what happened.
How quickly does support respond?v
Support aims to respond within one business day for pilot requests.
Privacy And Security
Is my data protected in transit and at rest?v
Yes. Standard transport and storage protections are applied to incident and account data.
Who can access my incident data?v
Access is controlled through authenticated user access and explicit share-link workflows for collaboration.
Boundaries And Expectations
Is this legal advice or legal representation?v
No. ClearHouseHQ is a document-preparation and workflow platform, not a law firm. It is not legal advice or legal representation.
Can I rely on this without attorney review?v
Attorney review is recommended before filing or service actions.
Does the pilot include every product lane?v
No. Some product lanes remain intentionally frozen while pilot operations focus on the proven wedge.