Refund Policy

Last Updated: August 2, 2026

7-Day Clarity Guarantee

If within seven days of purchase you are not satisfied with the clarity of your organized incident record and handoff-ready packet, email support@clearhousehq.com from the email on your account, include your incident ID and a brief description of what fell short, and we will refund your one-time purchase in full.

The 7-day clock starts at the time of your successful purchase (Stripe charge succeeded). This guarantee covers the clarity of the record and packet we produce for you. It is not a guarantee of any legal outcome, filing, service of process, possession, removal, dismissal, or judgment. ClearHouseHQ is a documentation and organization platform, not a law firm.

What Is Refundable

• Core Incident Record ($97) — refundable within 7 days of purchase
• Core + Partner Handoff Prep ($146) — refundable within 7 days of purchase
• Core + Guided Setup ($294) — refundable within 7 days of purchase
• Complete Pilot Experience ($343) — refundable within 7 days of purchase

When add-ons (Guided Setup, Partner Handoff Prep) are purchased with Core, they are refunded together with Core under the same 7-day window. Add-ons are only sold attached to a Core purchase, so standalone add-on refunds are not offered.

What Is Not Refundable

• Packets already downloaded and shared with a third party (court, attorney, agency, tenant). Once the deliverable is in someone else's hands, we cannot recall it.
• Purchases older than 7 days from the purchase date.
• Third-party costs you incur outside ClearHouseHQ (attorney retainers, filing fees, certified-mail postage, court costs, service-of-process fees).

How To Request A Refund

1. Email support@clearhousehq.com from the email address on your account.
2. Include your incident ID and the reason for the refund.
3. We respond within 2 business days. Approved refunds settle in 5–10 business days after approval.

Disputed Charges

If you believe a charge is incorrect, contact us first so we can resolve it directly. Initiating a chargeback before contacting support may delay resolution and result in account suspension while the dispute is pending.

Contact

Questions about this policy? Use our support center or email support@clearhousehq.com.